www. alliedgroup . org

Goal and Outcome Reports

Allied Community Resources: Fiduciary Services Report
Allied Rehab Centers: Employment Services Division
Allied Rehab Centers:  Habilitation, Supported Employment
and Transitional Services

Allied Community Resources: Outcomes Reports

QUALITY ASSURANCE and OUTCOMES

All Divisions reviewed manuals and quality of services and developed procedures and protocols for each area.   The Allied Group solicits input from consumers, customers, families, Waiver Program providers and provider agencies, community members and employers in a variety of ways through meeting attendance, telephone conversations, internet communications, written surveys and comments from funding sources.

FIDCUIARY SERVICES DIVISION

Allied provided fiscal intermediary services to over 1762 active participants in four programs. 

TRAINING.  · From July 2006  through June 2007, The Employer Trainers provided in-home enrollment and household employer training to 428 individuals.  A total of 863 providers participated in trainings coordinated by Allied and other partners during the year. 

PROCESSING.

All totaled, Allied processed over 60 million dollars (from July 2006 through June 2007) in payments on behalf of over 2,000 individuals throughout the State of Connecticut!

• ABI Medicaid Waiver Program invoices were processed totaling over 27.8 million dollars between June 2006 and July 2007 for services to over 335 ABI program participants.
  
• There were 1,700 active personal care assistants on the payroll for the PCA Medicaid program.  They provided services to over 700 PCA Medicaid Waiver consumers for a total payroll of over 15.7 million dollars.
  
• The state-funded Personal Care Assistance Pilot program for consumers of the DSS Home Care Program for Elders distributed over 3.5 million dollars on behalf of over 185 individuals who participated in the pilot program.
  
• The DMR Fiscal Intermediary program processed over 13.5 million dollars for over 840 individuals. 
  

• An average overall satisfaction rating of ninety-six percent (96%) was obtained from the ABI Waiver Program Providers.   
  
• Satisfaction surveys solicited for the Elder Pilot Program participants regarding the fiduciary services provided by ACR resulted in an overall satisfaction rating of ninety-six percent (96%).   
  
• PCA Waiver Program satisfaction averaged ninety-three percent (93%) - the average of responses to 18 different questions over four surveys.  PCA consumers who rated their overall satisfaction as "Very Good" to "Excellent" also averaged 93%.
  

This report was updated with information through June 30, 2007.

DMR Fiscal Intermediary Services Program
Our newest program, fiscal intermediary services for DMR was surveyed during the fall of 2005, shortly after starting up.  The survey respondents' satisfaction averaged 73%. The DMR program went through a lot of changes, which were difficult for both families and vendors.  A survey conducted during the spring of 2006 brought the average overall satisfaction with services up to 87%.  Satisfaction increases between the first and the third survey for various areas (such as processing, training and customer service) averaged 14%.  100% of respondents in the second survey stated that they were overall satisfied with their services.   Allied has been working hard over the past year to improve customer satisfaction for everyone.  A new survey will be conducted in the spring of 2007.

PCA  Medicaid Waiver Program

Two PCA Waiver surveys were distributed between July and December 2006, resulting in 114 responses for a 41% response rate.  Satisfaction with the fiduciary services provided by ACR averaged eighty-seven percent (87%) - the average of responses to 18 different questions over two surveys.  PCA consumers who rated their overall satisfaction as "Very Good" to "Excellent" averaged 98%.

OVERALL SATISFACTION. The response to the one question regarding "overall satisfaction with services" averaged ninety-eight (98%) percent.   The averages of related satisfaction measures included:

· Payroll and payment processes  - 96% percent satisfied
· Customer service  - 95% percent satisfied 
· Training (employers and ABI providers) - 96% percent satisfied
· Application processes - 91% percent satisfied

Allied's average quality and satisfaction rating of all individual measures was ninety-three percent (93%) for the three fiscal intermediary service programs surveyed.

This report was updated with information through December 30, 2006.

ABI Medicaid Waiver Program

An average overall satisfaction rating of ninety-four percent (94%) was obtained from the ABI Waiver Program Providers during the second half of 2006.  Fourteen (13.8%) percent of the 1,126 surveys distributed were returned. 

This report was updated with information through December 30, 2006.

ELDER Pilot Program
Satisfaction surveys solicited for the Elder Pilot fiscal intermediary consumers regarding the fiduciary services provided by ACR resulted in an overall satisfaction rating of ninety-six percent (96%).   Sixty-seven (66.7%) percent of the twenty-seven surveys distributed were returned.
This report was updated with information through December 30, 2006.

For more information on the programs, please see:

ABI Waiver Program              PCA Waiver Program            Elders PCA Pilot Program

DMR Fiscal Intermediary Services

Allied Rehab Centers: Outcomes Report

EMPLOYMENT SERVICES DIVISION

The Employment Services Division's Outcomes Measurement System relies on the input from all of our stakeholders to be effective.  Please email or telephone at any time to give us input on how we are doing.  This information was updated with information through June 2005.

The division maintains national accreditation from the Council of
Rehabilitation Facilities (CARF) for all employment and evaluation services provided.  All of the services provided by the division were reaccredited through November 2006 and include all of ACR's Employment and Training Services: Comprehensive Vocational Evaluation, Employment Planning, Employee Development, Direct Support Staff Training and Community Employment Services. The department provided both individual and team-based services through group job club activities and one-on-one services.

The Employment and Training Services Division provided services to an average of thirty two consumers and students monthly during fiscal year 2005.  Over the past four years the Direct Support Staff Training Program has prepared twenty-three individuals for employment as Direct Care Workers with seven enrolled during the fiscal year July 2004 through June 2005. 

All of the services provided by the division were reaccredited through November 2006 and include all of Employment and Training Services: Comprehensive Vocational Evaluation, Employment Planning, Employee Development, Direct Support Staff Training and Community Employment Services. The department provided both individual and team-based services through group job club activities and one-on-one services.

This report was updated with the average of percentages from June 2003 through June 2004.

• One hundred percent (100%) of vocational evaluations were completed within ten days.
  
• Thirty-four percent (34%) of Ticket holders were employed above the benefits threshold (SGA) exceeding our one percent target.
  
• Thirty-three percent (33%) of consumers achieved their stated occupational goals.
  
• Fifty-seven percent (57%) of vocational plan conclusions were still accurate after six months.
  
• Twenty percent (20%) of referrals were employed within 90 days of intake.
  
• Eighty percent (80%) of consumers maintained employment for ninety-days or more
  
• Eighty eight percent (88%) of consumers surveyed rated their satisfaction as high.
  
• Ninety five percent (95%) of other stakeholders surveyed (businesses and referral sources) rated their satisfaction as high.
  

Allied Rehabilitation Centers: Outcome Report

Allied Rehabilitation Centers applies an Outcome Measurement System in order to assess its effectiveness regarding service-delivery quality and efficiency. Below are the summarized results of Allied Rehabilitation Centers' Outcome Measurement System Report for FY 05 (July 2004 - June 2005)

Habilitation Services

The Habilitation Services Program provided services to 49 individuals at a program site in Enfield.

• An average of 35.25 consumers participated in community-based programs.
  
• The average score of monthly Service Delivery Reviews were 88%.
  
• 55.50% of consumers met 50% of their program objectives.
  
• 29% of satisfaction surveys were returned by parents/guardians.
  
• 94% of parents/guardians, surveyed through phone calls, expressed satisfaction
  
• with program services.